My real story: Adrian M

Age: 36

Education: Year 10, Cert IV in Business Administration, currently studying a Masters in Professional Accounting.

Current position: Financial Assistant, Radisson Blu Plaza Hotel Sydney

Number of years at the hotel? 14 years.

What does my role entail? I am responsible for payroll processing, month-end journals and reporting, cash handling and banking, ad hoc accounting duties.

How I got my start in the hotel industry: My best friend and I had a common interest in cooking and food; he became a chef at a hotel but I disliked the job and changed departments.

Why do you like working in Hotels? It’s great to be part of a team delivering a 5-star service product and making guests happy, even back-of-house, with less guest contact you still get to meet a lot of great people from all over the world.

What surprised you about working in hotels? How many different departments there are and how many staff there are all working together towards a common goal, there really is a lot going on behind the scenes. 

What my career has looked like to date: I worked in F&B and the kitchen, even the staff canteen. I left to pursue a cooking job but returned to the hotel in the stores department. From there I transitioned into Accounts and learned different roles and commenced formal study. 

During your time at this Hotel, what has been your proudest moment? Hard to say, there has been so many!

What has been your greatest professional achievement to date? Securing the Payroll job, learning all the various tasks and excelling. 

Where do you wish to go from here? I would like to move up to Assistant Accountant or similar while completing my Masters. Ultimately I am working towards Financial Controller. 

What challenges do you face in this role? Although our department standard business hours, the operation itself is 24 hours a day, every day, so the workload can be challenging.

Why do you like working in the accommodation industry? You meet such great in the accommodation industry. The service industry is highly satisfying to work in.

What message do you have to tell others about working in the accommodation industry? It’s an awesome opportunity to pursue while you’re young, you can travel the world whilst applying and developing your skills. 

What advice would you give to people considering a career in Hotels? Be eager to learn and say ‘yes’ to new opportunities, you never know where you might end up!

Have you travelled as part of your career in Hotels? Not yet but I’m working on it.

Have you met anyone famous during your career in Hotels? Unfortunately, no, although they do stay with us!

Can you bust any Hotel career myths? It is what you make it. There can be long hours, but you can achieve a great work-life balance and if you’re willing to put in the hard yards you will excel. 

What training have you received from your employer as part of your professional development? Apart from all the training that goes along with each role, the hotel arranged a Cert IV in Business Administration which inspired me to go further and start my Masters.

Do you manage people? If yes, what is that like? Working in Accounts you must ensure staff are following procedures, even if they don’t report directly to you. You must be understanding and strategic to ensure you meet your goals.

What skills have you learnt on the job? I’ve developed many skills on the job including time management, patience and empathy, attention to detail and the ability to get along with people.

What are your working hours like? Standard business hours, which are rare in this industry, however there are plenty of career options within hotels that involve these sorts of hours

What’s the pay like? Pretty good at the moment.