My real story: Ashlea U

Age: 24

Education: Bachelor Degree

Current position: Meeting & Events Coordinator, PARKROYAL Darling Harbour.

Number of years at the hotel: 4 years.

What does my role entail? Coordinating and organising internal meetings / conferences and events.

How I got my start in the hotel industry: Tertiary Education (International College of Management Sydney).

Why do you like working in Hotels? The various options that the hotel industry provides you to travel the world and internally promote / cross-train between various departments in the hotel.

What surprised you about working in hotels? The leads and external connections that can be created nationally and globally.

What my career has looked like to date: I started working at McDonalds at the age of 13, and moved between casual jobs whilst at high school, including working at a local bakery and pizzeria, and re-joining McDonalds at a different premises. Whilst at college (tertiary education) I worked part time at Myer. I followed this by working at David Jones for a concession brand called Mimco. During my last two years of college, I was an intern in HCD and Sales and Marketing department at the PARKROYAL Darling Harbour. From here I was offered a Telephonist role in Front Office, then I moved onto working as a Guest Service Agent, was promoted as a Team Leader for a year and then I was again promoted to my current role of Meeting and Events Coordinator.

During your time at this Hotel, what has been your proudest moment? Being nominated in 2016 for Front of House employee of the year for the TAA and HM awards.

What has been your greatest professional achievement to date? My promotion to my current role of Meeting and Event’s Coordinator.

Where do you wish to go from here? Move up the corporate ladder in the events department in the hotel industry, eventually opening and running my own events business specialising in wedding planning and coordinating.

What challenges do you face in this role? Making executive decisions, believing that the decisions I make are the right ones and being decisive without hesitation.

Why do you like working in the accommodation industry? The social and corporate networks that can be established internally/externally both nationally and globally.

What message do you have to tell others about working in the accommodation industry? Take advantage of every opportunity given to you, as it will be beneficial for you in the future. Knowledge is power!!

What advice would you give to people considering a career in Hotels? You only get out what you put in.

What training have you received from your employer as part of your professional development? Off-site team leader training, Service Recovery training (internal) and Service Excellence training (internal).

Tell us about one of your best Hotel experiences? Being nominated for TAA and HM awards and being a part of the annual Concierge Halloween Ball 2016.

What skills have you learnt on the job? Multitasking, along with prioritising tasks and daily activities.

What’s the pay like? Adequate