My real story: Ben T

Age: 29

Education: Bachelor of Business in Hotel Management

Current position: Concierge, Hilton Sydney

Number of years at the hotel? 5 years

What does my role entail? Guest assistance such as providing directions, and organising booking for tours, restaurants, cars and attractions.

How I got my start in the hotel industry: At the end of high school, I really enjoyed tourism and travel so I thought this would be perfect for me.

Why do you like working in Hotels? I enjoy working in hotels as it provides wonderful guest interaction, and getting the chance to sell my city. I also like all the travel benefits.

What surprised you about working in hotels? I think one of the biggest surprises was the friendliness and social interactions of the teams I have worked in.

What my career has looked like to date: I started as a porter whilst at university, then moved onto a Bell Captain and I’m now happily settled into my role as a Concierge.

During your time at this Hotel, what has been your proudest moment? Becoming a member of the prestigious Les Clefs d’Or Australia (Golden Keys)

What challenges do you face in this role? Demanding guests and a variety of work hours.

Why do you like working in the accommodation industry? Many reasons: positive guest interaction, travel benefits and the chance to work in a fun and social team.

What message do you have to tell others about working in the accommodation industry? Working in the accommodation industry can be quite fun and provide you with good management opportunities and more freedom to travel and work all over the world.

What advice would you give to people considering a career in Hotels? Always bring a happy and friendly attitude to work – it will go a long way.

Have you travelled as part of your career in Hotels? I did spend a year working for another hotel chain in Canada.

Have you met anyone famous during your career in Hotels? Of course, many sports stars, celebrities and politicians over the years.

Can you bust any Hotel career myths? Each day can bring something new and exciting, especially in my role.

What training have you received from your employer as part of your professional development? I have received various types of customer service, leadership and management training.

Tell us about one of your best Hotel experiences? There have been quite a few over the years such as meeting certain well-known people and also having the chance to go above and beyond in certain situations.

Do you manage people? If yes, what is that like? Leading a team can be rewarding if done effectively and it is very important to gain the respect of each team member.

What skills have you learnt on the job? I have learnt many things about the city of Sydney, effective team leadership and providing great customer service.

What are your working hours like? My current working hours are quite flexible and somewhat rotational.

What’s the pay like? The pay is adequate, but the benefits are great!