My real story: Blake S

Age: 22

Current position: Night Manager, Adina Apartments Sydney Airport

Number of years at the hotel? 1 year

What does my role entail? Working with the day’s finances, and customer service.

How I got my start in the hotel industry: I was starting my bachelor degree and found a passion for customer service

Why do you like working in Hotels? I have a passion for creating experiences and customer service

What surprised you about working in hotels? It can be fun and you can be yourself.

What my career has looked like to date: I started as a waiter and commenced my degree, before I was offered a role on the front desk and then moved to nights, where I am now.

During your time at this Hotel, what has been your proudest moment? I was chosen for the “Leading Others” program.

What has been your greatest professional achievement to date? Being chosen for a catch-up with the CEO.

Where do you wish to go from here? I would eventually like to climb the ladder and become a duty manager, with the ultimate dream to become a General Manager.

What challenges do you face in this role? Working with both guests and numbers all at once!

Why do you like working in the accommodation industry? Helping people, and the ability to travel.

What message do you have to tell others about working in the accommodation industry? Money isn’t everything, it’s the experiences you can create for yourself and for others. The money will come later with that experience.

What advice would you give to people considering a career in Hotels? Start young and want to learn everything you can. No matter where you start, if you work hard, you can finish anywhere.

Have you travelled as part of your career in Hotels? Not yet, but I’m planning to.

Have you met anyone famous during your career in Hotels? Not that I can comment on!

Can you bust any Hotel career myths? Hotels are exciting – every day and hour is different from the day before. Also, hotels are now chasing a work/life balance for staff so the hours have changed to those of old.

What training have you received from your employer as part of your professional development? Problem handling, customer service and leadership training.

What skills have you learnt on the job? People management, problem handling and personal development.

What’s the pay like? Above average.

Anything else you’d like to add? In the beginning it’s the experiences, and in the end is where you can use them.