My real story: Daniel G
Education and training: I’m current in the process of completing our new manager development program, it’s a 6 month course focusing on developing managers by on the job training and learning with key guidance from a senior leadership committee member.
Current position: Associate Director of Sales, Park Hyatt, Sydney
Number of years at the hotel? 9 years
What does your role entail? I manage the entertainment and wholesale markets, which includes working with entertainment agencies that specialise in booking accommodation for high profile artists. I also work with inbound tour operators that specialise in on-selling the hotel to luxury agencies located overseas.
How I got my start in the hotel industry: My mother’s career in the hospitality industry was a great inspiration and guiding influence.
What my career has looked like to date: I discovered I loved sales while working for the Sunglasses Hut during my university days. I was then hired as a Sales Coordinator at Hyatt Regency Sanctuary Cove, and after a year I was promoted to Sales Executive. I then transferred to Hyatt London at ANDAZ Liverpool Street. Following this, I moved to Park Hyatt Sydney as Sales Manager and was subsequently promoted to Associate Director of Sales.
Have you travelled as part of your career in Hotels? Since moving to Park Hyatt Sydney I have had business trips to the following places: Middle East: Jeddah, Riyadh, Doha and Abu Dhabi, UK/Europe: London, Manchester, Frankfurt, Hamburg, Berlin, Munich, Dusseldorf and Zurich, Asia: Shanghai and Beijing. In addition to my international travels, I travel up to 8 times a year interstate meeting with and entertaining our key accounts in Melbourne and Brisbane as well as exhibiting at tradeshows.
Goals: I would like to become Director of Sales and Marketing at Park Hyatt Sydney one day.
Achievements: Confirming the largest entertainment group in the hotel’s history worth over $650,000. Another key milestone was confirming a large Royal Family visit from the Middle East which resulted in the hotel achieving budget for the month. TAA NSW Awards for Excellence 2016, Marketing & Sales Employee of the Year, Winner. 2016 AHA National Awards for Excellence, Employee Excellence in Service – Accommodation Division, Finalist.
What surprised you about working in hotels? All the different types of people I have the opportunity to meet and work with.
What have been some of the perks of working in a hotel? Travelling the world and meeting high profile guests.
What skills/training have you received on the job? Formal training courses include Hyatt’s Driving Customer Preferences 1, 2 and 3 sales training courses, and Leadership Insights. I’ve learned many skills on the job including how to sell a premium product without discounting the rate, how to make a sales presentation, and how to conduct an effective sales meeting, entertain clients and establish relationships.
Mythbusting: Working in the hotel industry can be very exciting and extremely rewarding.
Advice for people who are considering a career in the hotel industry? It’s a great industry and provides so many different platforms for learning and growth. If you’re looking for a challenge, hotels are definitely for you.