My real story: Prakruti B

Age: 38

Education: Master in Accounting-auditing (INDIA) and Masters in Professional Accounting (Australia)

Current position: Finance Specialist, Holiday Inn Old Sydney

Number of years at the hotel? 8 years

What does my role entail? I am a Finance Specialist, in charge of AR, and supporting AP, cashiering, and internal audit.

How I got my start in the hotel industry: Through friends.

Does anyone in your family work in a Hotel? Yes, my husband.

Why do you like working in Hotels? It is a multicultural environment and I like working with people across all the different departments.

What surprised you about working in hotels? It really is about different backgrounds of people working as a team under one roof.

What my career has looked like to date: I began working in customer service in India, then moved to accounting, did some audit training and moved to Australia. While doing an MBA, I worked as a team member in David jones. Then I found a job with Holiday Inn Old Sydney as a casual room attendant, before becoming team leader and supervisor. Finally, I moved into the finance department – which is something I wanted to do for a long time.

During your time at this Hotel, what has been your proudest moment? Achieving over 90% score for in housekeeping when I was leading the department.

What has been your greatest professional achievement to date? I was twice awarded Employee of the Year in my Accounting job in India.

Where do you wish to go from here? I would love to become Area Finance Manager one day.

What challenges do you face in this role? Achieving perfection – I am a perfectionist when it comes to my work!

Why do you like working in the accommodation industry? The accommodation industry is very alive – every day you will face a new challenge and a new experience.

What message do you have to tell others about working in the accommodation industry? Do your work patiently and perfectly in any department, and you will achieve your goals.

What advice would you give to people considering a career in Hotels? It’s the best Industry to work in – the sky is the limit and there are opportunities open in every corner of the world.

Have you travelled as part of your career in Hotels? No

Have you met anyone famous during your career in Hotels? Not actually, but I have seen some footy players came to our hotel.

What training have you received from your employer as part of your professional development? I receive one-on-one training from my Manager and other senior staff, I also complete online training through Merlin.

Tell us about one of your best Hotel experiences? I have seen many different people and have learned something from every single person I have met. The best story I remember is when one guest was sick during her five-day stay. I tried to help her and make her feel like she was at home while she was recovering. When she left, sent me a flowers and a thank you note, which really touched my heart.

Do you manage people? If yes, what is that like? Not anymore. When I did, it was very challenging and a learning experience.

What skills have you learnt on the job? Taking on new challenges, patience and co-operation. 

Anything else you’d like to add? It’s been a great company and people to work with.