My real story: Riley M

Age: 25

Education and training: Diploma in Hospitality Management, Certificate IV in Training and Assessment

Current position: Human Resources Officer, PARKROYAL Darling Harbour, Sydney

Number of years at the hotel? 3 years

What does your role entail?  My role is to support the Human Capital Development team, to provide administrative support, maintain accurate associate records and assist with recruitment.

How I got my start in the hotel industry:  During work experience on Hayman Island I was offered a job once I completed my Diploma

What my career has looked like to date:  My career began with work experience on Hayman Island, which progressed to Food and Beverage Attendant, followed by a promotion to Food and Beverage Supervisor. I then worked at Rydges World Square as Guest Service Agent, followed by the position of Executive Administration Assistant. Then I moved to Rydges Sydney Airport as Executive Administration Assistant, followed by my current role at PARKROYAL.

Goals: To gain as much experience in as many departments as possible for a big picture view of the industry. This is going to pay dividends for career progression in HR or any other role.

Achievements: Working on Hayman Island, and being part of a pre-opening team for a brand new hotel. Seeing it come to fruition from a building site to a successful hotel was exciting beyond belief.

What surprised you about working in hotels? There are so many avenues you can explore within a hotel and diversifying into different areas is very normal. So, you’re never stuck in one area but encouraged to widen your skill set.

What have been some of the perks of working in a hotel? The fast-paced culture and opportunity to progress my career are definitely benefits, as well as the social side and discounts available for travel and entertainment.

What skills/training have you received on the job? I have learned so much from on-the-job training. There is nothing quite like experiencing a situation firsthand, such as dealing with difficult situations, time management and multi-tasking. Having a manager to mentor and support me through my development has been invaluable.

Mythbusting: Hotels are definitely not boring. It is an industry that is forever changing and has a world of opportunities on offer.

Advice for people who are considering a career in the hotel industry? If you’re looking for an action-packed career, look no further. Gain as much experience as possible in every department in a hotel – this serves as good groundwork to help you choose your future path.